Refund & Returns Policy

We want you to be happy with what you buy from Mufaddal Infotech. If you need to return something, this page explains how it works.

Returning an item

You can return an item within 7 days of delivery if it is:

• unused, and
• in its original packaging, with all its accessories, manuals and parts.

Please keep your order number; we’ll need it to find your order.

Faulty, damaged or wrong items

If an item arrives faulty or damaged, or isn’t what you ordered, contact us within 7 days of delivery. We’ll check it and then replace it or refund you.

How to return an item

1. Contact us on WhatsApp (+971 56 384 8500), by phone on +971 4 577 5253 or by email at sales@mufaddal-its.com, with your order number and the item you’d like to return.
2. We’ll confirm the return and tell you how to send or bring the item back to us.
3. Once we’ve received and checked the item, we’ll arrange your replacement or refund.

Refunds

Orders are paid in cash on delivery, so we’ll agree with you how the refund will be paid when we approve your return. Refunds cover the price you paid for the returned item.

Items that can’t be returned

Items that have been used, or that come back without their original packaging or accessories, can’t be returned unless they are faulty.

Questions

If you’re not sure whether an item can be returned, ask us before you send it back: Mufaddal Infotech, 29 Al Nahdha St, Al Fahidi, Bur Dubai, Dubai, UAE. Phone +971 4 577 5253 · WhatsApp (+971 56 384 8500) · sales@mufaddal-its.com